Card Verification
Your card is securely verified using your PIN, helping us confirm that you are the authorised cardholder.
Secure Checkout & Delivery
Secure Payment & Delivery
We've designed our payment and delivery process to give you additional security and peace of mind when ordering your boiler or appliance.
Your payment is only completed once your order has been successfully delivered and accepted.
How It Works
From payment verification to successful delivery.
Payment Pre-Authorisation
A pre-authorisation is placed on your card for the agreed order value. At this stage, the payment has not yet been collected.
Funds Reserved
The authorised amount is temporarily reserved on your card while we prepare, allocate and complete your delivery.
Secure Delivery Confirmation
At delivery, we record proof of delivery. This may include your signature, photographs, GPS location, delivery time, product serial number and a secure verification code.
Payment Completion
Once your order has been successfully delivered and accepted, the previously authorised payment is captured and processed.
No Successful Delivery, No Full Payment
If we are unable to complete your delivery, the authorised payment will not normally be captured and the pre-authorisation can be cancelled or released, subject to our Terms & Conditions.
Secure Proof of Delivery
To protect both you and your order, we may securely record several delivery verification details when your goods are handed over.
✓ Customer Signature
✓ Delivery Photograph
✓ GPS Location
✓ Date & Time
✓ Product Serial Number
✓ Secure Verification Code
Frequently Asked Questions
Is the money taken when my order is placed?
No. A pre-authorisation temporarily reserves the agreed amount. The payment is completed once the delivery has been successfully completed and accepted.
Why does the amount appear on my card?
Your card issuer may display the authorised amount as pending or reserved. This is not the same as a completed payment.
What happens if my delivery cannot be completed?
If we are unable to successfully complete your delivery, the authorised payment will not normally be captured and the pre-authorisation can be released or cancelled.
When is my payment completed?
Payment is captured after your order has been delivered and the required delivery verification has been completed.
The time required for a released pre-authorisation to disappear from your account may vary depending on your card
issuer or bank. Our standard Terms & Conditions, cancellation policy and consumer rights continue to apply.
